Hosted PABX

What is Hosted PABX?

Unlike a traditional PABX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PABX is a cloud-based PABX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PABX provider takes care of it all. In addition to being completely managed off-site, resulting in no or very small IT or installation costs, a hosted PABX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PABX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

Features and Benefits of Hosted PABX

If you own a business with fewer than 300 lines, hosted PABX can provide you with a multitude of features and benefits. For starters, a hosted PABX system is much less expensive than a traditional on-site system. With hosted PABX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

While less costly than standard on-site PABX systems, hosted PABX solutions are teaming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PABX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

A hosted PABX can also be deployed immediately. In fact, most business owners are able to have their hosted PABX setup and running in under a day. Best of all, newer and more flexible hosted PABX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

The ability to add new features as they roll out is just one example of the scalability of hosted PABX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PABX.

When you opt for a hosted PABX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PABX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.