IT

Information Technology Consultant

Solutions Warehouse IT consultants’ works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. They work to improve the structure and efficiency of IT systems in various organizations.

Solutions Warehouse IT consultants have a solid understanding of the technology that is integral to the operation of a customer relationship management capability.

This knowledge extends to include the way in which the various technologies and systems are blended to operate as a coherent whole. Typical technologies and functionality will include: Channel and Internet integration; IP telephony; unified communications; Interactive Voice Response (IVR); disaster avoidance and disaster recovery including backup and support systems.

Customer Experience

The most important considerations and outcomes from the clients’ perspective ultimately relate to Customer Experience.

Solutions warehouse consultants have specialist knowledge and experience of: techniques to measure customer satisfaction and loyalty; capturing customer feedback through techniques such as surveys; quality measurement and management; customer segmentation; sales channels; marketing & communications.

Project Management Next